Delivery & Returns
At shoespetersheppard.com, we aim to make your shopping experience seamless from checkout to delivery.
Delivery Options
We offer fast and reliable delivery across Australia. Your order will be processed within 1-2 business days, and delivery times vary depending on your location:
- Metropolitan Areas: 2-5 business days
- Regional Areas: 5-7 business days
Once your order is dispatched, you’ll receive a tracking link to monitor its progress.
Free Shipping
Enjoy free standard shipping on all orders over a certain amount. Check our website for current promotions.
Returns & Exchanges
We want you to love your purchase. If you’re not completely satisfied, you may return or exchange items within 30 days of delivery, provided they are unworn, in their original packaging, and with tags attached.
- Returns: Items must be returned in their original condition for a refund or store credit.
- Exchanges: Contact us to arrange an exchange for a different size or style, subject to availability.
Please note that sale items may have different return conditions.
How to Return
- Log in to your account at shoespetersheppard.com and initiate a return.
- Pack the items securely and include the original receipt or order confirmation.
- Ship the package to the provided return address.
Once received, your refund or exchange will be processed within 5 business days.
For any questions regarding delivery or returns, please visit our Help Center at shoespetersheppard.com.